Customer Information

PLEASE BE AWARE WE ARE CURRENTLY EXPERIENCING HUGE DELAYS WITH KAPPA - AS A RESULT WE ESTIMATE DELIVERIES TO BE 8-10 WEEKS (UNFORTUNATELY KAPPA DO NOT CURRENTLY HAVE THE CAPABILITIES TO GIVE AN ACCURATE LEAD TIME. WE ARE WAITING ON FURTHER UPDATES FROM KAPPA TO ADVISE FURTHER)

PLEASE WAIT TO RECEIVE YOUR COMPLETE ORDER CONFIRMATION BEFORE COLLECTING FROM OUR STORES.

APPROXIMATE LEAD TIMES FOR ORDERS

P.E KIT ORDERS - 5-7DAYS DURING SUMMER HOLIDAYS (THIS DOES NOT INCLUDE GCSE P.E / WILLENHALL EACT OR WALSALL ACADEMY ITEMS)

PERSONALISED ORDERS – 2 WEEKS

TEAMWEAR ORDERS (WITHOUT PERSONALISATION) – 2 WEEKS (E.G. JOMA/STANNO)

TEAMWEAR ORDERS (INC PERSONALISATION) – 3/4WEEKS (THIS INCLUDES GCSE P.E
/ WILLENHALL EACT & WALSALL ACADEMY ITEMS)

PLEASE ALLOW ADDITIONAL TIME FOR TEAMWEAR ORDERS TO BE
COMPLETED.

WE KINDLY ASK FOR CUSTOMERS NOT TO CHASE ORDERS BEFORE THE LEAD TIMES ADVISED ABOVE.

DUE TO THE VARIETY OF PRODUCTS WE PROVIDE AND FREQUENTLY CHANGING PRODUCTS. WE UNFORTUNATELY CANNOT HOLD STOCK OF EVERY ITEM IN STORE.

WE TRY OUR BEST TO COMPLETE ALL ORDERS BY THE LEADTIMES GIVEN BUT THIS IS NOT ALWAYS POSSIBLE DUE TO STOCK ISSUES AND DELAYS.WE WILL UPDATE EVERY CUSTOMER TO ADVISE OF DELAYS WHERE POSSIBLE.

THANK YOU!