Customer Information

PLEASE WAIT TO RECEIVE YOUR COMPLETE ORDER CONFIRMATION BEFORE COLLECTING FROM OUR STORES.

LEAD TIMES FOR ORDERS

P.E KIT ORDERS - 7-14 DAYS DURING OUR BUSY SUMMER PERIOD (THIS DOES NOT INCLUDE GCSE P.E / WILLENHALL EACT OR WALSALL ACADEMY ITEMS)

PLEASE BE AWARE SOME P.E KIT ORDERS MAY TAKE LONGER THAN THIS DUE TO STOCK DELAYS BUT WE WILL COMPLETE ALL ORDER BEFORE SCHOOLS START BACK.

YOU WILL BE NOTIFIED IF FOR ANY REASON YOUR ORDER WILL NOT BE COMPLETE BY SCHOOL START DATE.

PERSONALISED ORDERS – 2 WEEKS

TEAMWEAR ORDERS (WITHOUT PERSONALISATION) – 2/3 WEEKS (E.G. JOMA/STANNO/PUMA/NIKE)

TEAMWEAR ORDERS (INCLUDING PERSONALISATION) – 3/4 WEEKS (THIS INCLUDES GCSE P.E / WILLENHALL EACT & WALSALL ACADEMY ITEMS)

PLEASE ALLOW ADDITIONAL TIME FOR TEAMWEAR ORDERS TO BE
COMPLETED.

WE KINDLY ASK FOR CUSTOMERS NOT TO CHASE ORDERS BEFORE THE LEAD TIMES ADVISED ABOVE.

DUE TO THE VARIETY OF PRODUCTS WE PROVIDE AND FREQUENTLY CHANGING PRODUCTS. WE UNFORTUNATELY CANNOT HOLD STOCK OF EVERY ITEM IN STORE.

WE TRY OUR BEST TO COMPLETE ALL ORDERS BY THE LEADTIMES GIVEN BUT THIS IS NOT ALWAYS POSSIBLE DUE TO STOCK ISSUES AND DELAYS. WE WILL UPDATE EVERY CUSTOMER TO ADVISE OF DELAYS WHERE POSSIBLE.

THANK YOU!